Privacy Policy

This Privacy Policy explains how Alpacamarkets.pro ("we", "us" or "our") handles personal information when you visit Alpacamarkets.pro, contact us, or use features available through this website.

This policy covers this public website. A brokerage account, trading platform, mobile application, or other service reached through an external link may be governed by a separate privacy notice supplied by the relevant service provider.

The information we collect depends on how you interact with the website. It may include:

• Information you provide: your email address, name and the contents of messages you send to support.
• Device and usage information: IP address, browser type, device type, operating system, referring pages, pages viewed, timestamps and diagnostic data.
• Preference information: language or display choices and other settings stored through cookies or similar browser technologies when those features are used.
• Security information: signals used to detect abuse, protect the website and investigate errors or suspicious activity.

Please do not send account passwords, payment-card details, government identification numbers or trading instructions through ordinary support email.

We use information to operate and improve the website, answer enquiries, maintain security, diagnose technical problems, understand aggregate usage, comply with legal obligations and enforce our terms.

Where applicable law requires a legal basis, processing may be based on your consent, steps taken at your request, our legitimate interests in operating a secure and useful website, or compliance with law.

The website displays market information supplied by third-party data services and may request company or asset imagery from external providers. Those providers may receive technical information such as your IP address and browser details when your browser connects to them.

The website also contains links to account, trading, app-store and other third-party destinations. Their privacy practices are governed by their own notices, and we encourage you to review them before providing personal information.

We may use cookies, local storage or similar technologies that are necessary for site operation, security, preferences and measurement. These technologies may remember settings, help pages load correctly and provide aggregate information about website performance.

You can control cookies through your browser settings. Blocking essential storage may affect some features. If we introduce non-essential advertising or cross-site tracking technologies, we will provide any notice or choice required by applicable law.

We may share information with hosting, security, analytics, communications and other service providers that help us operate the website. We may also disclose information when reasonably necessary to comply with law, protect rights or safety, investigate fraud, complete a corporate transaction, or act with your direction or consent.

Service providers are expected to use information only for the services they perform for us and to protect it appropriately.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, security and dispute-resolution needs. Retention periods vary according to the type of information and why it is held.

We use reasonable administrative, technical and organizational safeguards designed to protect information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

Our service providers and technical infrastructure may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers and apply protections required by applicable law.

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability or objection to certain processing, and to withdraw consent where processing relies on consent. You may also have the right to complain to a privacy or data-protection authority.

To submit a request, email support@alpacamarkets.pro. We may need to verify your identity before completing a request. Some rights are subject to legal exceptions.

This website is not directed to children, and we do not knowingly collect personal information from children through this website. If you believe a child has provided personal information, contact us so we can review and address the situation.

We may update this Privacy Policy to reflect changes to the website, our practices or legal requirements. The effective date at the top of the page shows when this version took effect. Material changes may also be communicated through an additional notice where appropriate.

Questions or requests about privacy can be sent to support@alpacamarkets.pro.